Secret Shopper services
Full customer experience and service audit.
Understand your customers’ experience with our UK-based Secret Shopper services. We provide detailed, unbiased reports on the quality of your customer service, in-store experience, or online presence. Our team of professional Secret Shoppers will audit your customer service, from the perspective of a customer. Helping you identify areas for improvement and ensure a high level of service delivery.
What’s our Secret Shopper services include:
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In-store and online customer experience assessments
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Detailed feedback and actionable insights
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Customer service training recommendations
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Anonymous reviews of employee performance
Contact us for a tailored solution:
You do what you do best and we'll do the rest...
Rated 5 out of 5
"It started off by an asking for a simple Secret Shopper service but it ended up being a leadership course for the management team which was really valuable to the business."
Chris Ellerby-Hemmings, Empowered Fit